Most of the questions that you may have about ordering from the SunDiver store are answered on this page. Don't hesitate to get in touch with the Marcom team for additional information.
Payment
What payment methods can I use? - On our web shop you can safely pay with your credit card through Ogone. Ogone is one of the leading European Payment Service Providers with thousands of customers across 45 countries. More information can be found at ogone.com. The international credit cards that can be used are: Visa, MasterCard, American Express, Diners Club and JCB. You can also use local cards suchs as iDEAL (The Netherlands), Maestro UK (United Kingdom), ELV and giropay (Germany) or Paypal (United States).
When is my credit card debited? - Your credit card is debited when you pay for your order in our web shop.
Privacy
How will you treat my personal information that I enter on your web shop? - Your privacy is important to us and we at SunDiver are committed to your privacy, you can read more about our privacy statement here.
Delivery
How long does it take to process my order? - The processing of your order does not take long. As soon as the order is paid in full, we start processing and then packing you order. Normally an order ships within 2-3 business days. (Processing times for business cards are however longer because of the complex printing process and the required exchange of information, please see business card FAQ for details).
What if I change my mind and want to change my order once my order is placed? - Once an order is placed and paid for at our web shop, you can not make any changes. Therefore it is very important that you check so that you order is correct before you proceed to paying for your order. Look here view our return policy.
Can I return a purchased product? - In some cases you can return a purchased product, you can find more information here.
What do I do if my item arrives damaged? - Please look here.
Will my order be taxed? - All orders shipped from SunDiver are shipped excluding sales tax. More information here.
Order History
Can I view my previous transactions at your web shop? - Yes, by registering with us through our web shop, you can check your order status online and view your previous order history. You can also change your password or make changes in your address book.